From: lsuarez@chubb.com Sent: Monday, December 30, 2002 2:36 PM To: rwardlow@cortnet.com Subject: To Russ Dear Russ, Joe had been to see you in the hospital before the holidays and had a nice talk with your parents (mother mostly). Since then, we think about you everyday. We check the website frequently and are happy to see that your condition is improving. Words can't express how sorry we are that this has happened. Please remember that if there is anything that we can do, we hope that you and your family will not hesitate to call upon us. We wish you a speedier recovery in 2003 and may each day of the new year bring you closer to being home. We look forward to seeing you again at RVCC. Our thoughts are with you always, Linda and Joe Suarez